At FencyWin, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect when you use the FencyWin platform, why we collect it, how we store it, and what rights you have over your own information. We keep things straightforward because you deserve to know what happens with your data.
How FencyWin Protects Your Privacy
Six core principles that guide how FencyWin handles your personal data every single day.
Every connection between your device and FencyWin is protected by SSL encryption. Your login details, payment information, and personal data are never transmitted in plain text.
FencyWin does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within FencyWin and is used only for the purposes described in this policy.
FencyWin only collects the data that is genuinely necessary to operate your account, process your transactions, and keep the platform secure. We don't collect data just because we can.
You have the right to access, correct, or request deletion of your personal data at any time. FencyWin will respond to all data requests within a reasonable timeframe without unnecessary delays.
Payment transactions via bKash, Nagad, and Rocket are processed directly by those providers. FencyWin does not store your mobile banking credentials or full payment details on its servers.
This Privacy Policy is written in plain language so every FencyWin player in Bangladesh can understand exactly what data is collected and why. No hidden clauses, no confusing legal jargon.
FencyWin operates the online gaming platform available at fencywin.vip. We offer a range of games including Slots, Bet, Mines, Lottery, Crash Goal, Sports Events, and Dragon and Tiger to players in Bangladesh and other permitted regions.
For the purposes of this Privacy Policy, FencyWin is the data controller responsible for your personal information. This means we determine the purposes and means by which your personal data is processed. If you have any questions about how FencyWin handles your data, you can reach us at [email protected].
This Privacy Policy applies to all FencyWin services including the website at fencywin.vip, the FencyWin mobile app, and any other FencyWin-branded services you use.
FencyWin collects personal data in two ways — information you provide directly when you register and use your account, and information collected automatically when you interact with the FencyWin platform.
Information you provide directly:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | During registration or KYC verification |
| Contact Data | Mobile number, email address | During registration |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | When making deposits or withdrawals |
| Verification Data | National ID, passport copy | When identity verification is requested |
| Communications Data | Support chat messages, emails sent to FencyWin | When you contact FencyWin support |
Information collected automatically:
FencyWin uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes beyond what is described here without obtaining your explicit consent first.
Marketing: FencyWin may send you promotional messages about bonuses and new games. You can opt out of marketing communications at any time by contacting support or updating your account preferences.
FencyWin uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. A cookie is a small text file stored on your device when you visit FencyWin.
FencyWin uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the FencyWin platform. FencyWin does not use third-party advertising cookies or cross-site tracking technologies.
FencyWin does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
Our commitment: Every third party that receives FencyWin player data is contractually required to handle it securely and use it only for the specific purpose for which it was shared.
FencyWin retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations.
When your data is no longer required, FencyWin will securely delete or anonymise it. You can request early deletion of your data subject to our legal retention obligations — see Section 8 for details on how to exercise this right.
FencyWin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
While FencyWin takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact FencyWin support immediately if you suspect any unauthorised access to your account.
As a FencyWin player, you have the following rights over your personal data. You can exercise any of these rights by contacting FencyWin support at [email protected].
Request a copy of the personal data FencyWin holds about you at any time.
Ask FencyWin to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data, subject to our legal retention obligations.
Ask FencyWin to limit how we use your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to FencyWin processing your data for direct marketing purposes at any time.
FencyWin will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if this is the case.
FencyWin is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the FencyWin platform in any way.
If FencyWin becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on FencyWin, please contact us at [email protected] so we can investigate and take appropriate action.
FencyWin may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.
For significant changes that materially affect how we use your personal data, FencyWin will make reasonable efforts to notify you directly via your registered contact method before the changes take effect. Your continued use of the FencyWin platform after any update constitutes your acceptance of the revised Privacy Policy.
We recommend bookmarking this page and checking it periodically so you always know how FencyWin is handling your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how FencyWin handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For questions about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page is a good starting point.